Bruce Hicks, a veteran communicator with 45 years of experience in the news media and public relations, is partnering with The Ammerman Experience to provide additional support in the area of crisis management.
Tom Clancy’s best known fictional hero has resurfaced – this time in the new movie, Jack Ryan: Shadow Recruit – about a young Jack Ryan who uncovers a terrorist plot targeting the financial sector. Clancy, who died last year, wrote seventeen best-selling novels, including The Hunt for Red October, where Jack Ryan first appeared.
Twenty-first Century crisis management involves several elements – a comprehensive (written) crisis management plan, a crisis management team, crisis drills, and a crisis management center. That last element has undergone some changes as crisis management has evolved.
As a consulting firm that helps publicly traded companies prepare for their quarterly earnings conference calls, we’re always on the lookout for new trends in investor relations communications.
What do you project when you present yourself in the workplace? Research led by the Harvard Business School says that when people make judgments about us in a business setting, they look first at two characteristics: How likeable or trustworthy (warm) are we? And how competent (strong) are we? Most people try to emphasize their strength or competence on the job. But sociology and psychology research shows that people who project strength before establishing trust run the risk of generating fear and apprehension. In other words, warmth is judged before competence. Or put another way, before people decide what they think of your message, they decide what they think of you.