Today it’s not unusual to see company executives offering public apologies in order to assuage public concern about health, environmental, safety or other problems associated with their products or services. After a pipeline company experienced a rather significant...
Layoffs of any number present serious challenges to employees and employers alike. But for companies involved in mass layoffs, one particular challenge relates to how to communicate this news – to community leaders, the news media and, of course, to affected employees...
A year and a half after a young engineer died from an accidental fall at an industrial plant, his employer predictably found itself in litigation because of the accident. While the company’s attorney was responsible for prepping several employees who most likely would...
One of Our Assignments One of the world’s leading global electronics companies headquartered in Japan wanted some of its managers trained to communicate with the news media in a crisis. These managers would be given assignments in the U.S., and the company...
One of Our Assignments In some companies, key top executives – the CEO, CFO and COO – rarely participate in crisis simulation exercises, despite the fact that they are likely to be the key participants in any real crisis. So, prior to conducting a major crisis drill,...
