Articles

Chances are you’ve seen the commercials. More importantly, you probably remember them. We’re talking about St. Jude Children’s Research Hospital and the American Society for the Prevention of Cruelty to Animals or ASPCA. In their TV spots both organizations are asking for your financial support. St. Jude does it by showing a number of children...

What goes through your mind when you hear the term “stage presence”? Do you think of standup comedians - Jerry Seinfeld, Dave Chappelle, Robin Williams? Maybe you think of Broadway stars. Or perhaps your mind turns to musicians who know how to command a crowd and put on an incredible show. You’d be right in thinking of these people as having...

It’s easy to understand why companies want to move on after a crisis – especially one that was prevented or handled well. They have other work to do. Or, managing the crisis required substantial time, effort and resources, so the last thing the company wants is to revisit the nightmare. But the crisis management process doesn’t end once the problem has been resolved. Here are some best practices to follow when conducting a post-crisis review.

The world of media communication can be intimidating, and not just because speaking to crowds of reporters can be discomforting. For those with limited experience in the industry, there can also be uncertainty when it comes to the various formats of media communications. In this article, we’d like to take the time to remove some of the obscurity from two of those formats: media statements and crisis statements.

Social media are now mainstream in business, and business leaders must understand how these new tools of open, transparent, non-hierarchical, interactive and real-time communication work. Failing to do so makes organizations more susceptible to a viral crisis.

Many companies “clam up” when a crisis hits or when the news is bad. But layoffs, or other difficult situations, require more communication, not less.

In terms of public perception, your CEO often is your company. That means that it’s incredibly important for her to communicate well. Here are six things that you can do to help make sure that she can.

It’s necessary to be courageous and realistic in confronting an issue if it happens at your organization. Active shooter crises are devastating and unpredictable events. We can’t predict them – but we need to be prepared for them. While the violent crime rate is dropping nationally, the incidence of mass shooting events has sharply increased in recent years, according to a new study.

The ability to communicate effectively is frequently ranked the number one key to success by business leaders. In one survey, American executives earning more than $250,000 a year were asked to cite the primary factors in achieving success. First on their list? Communication skills. Training with a communication coach can help.

Without thinking too hard, you can probably name a handful of CEOs who enjoy making presentations, talking about their company and the products it makes, and even spending time talking with the media. CEOs such as Elon Musk, Jeff Bezos, and Mark Zuckerberg all enjoy presentations – sometimes flashy ones, sometimes modest ones, but always...