Ever wonder why it’s so hard to eliminate those “uhs,” “ums” and other annoying non-words that punctuate your spoken communication? Most likely, you don’t hear them. So say Douglas Stone and Sheila Heen, lecturers at Harvard Law School and authors of the new book, Thanks for the Feedback: The Science and Art of Receiving Feedback Well.
Bruce Hicks, a veteran communicator with 45 years of experience in the news media and public relations, is partnering with The Ammerman Experience to provide additional support in the area of crisis management.
Tom Clancy’s best known fictional hero has resurfaced – this time in the new movie, Jack Ryan: Shadow Recruit – about a young Jack Ryan who uncovers a terrorist plot targeting the financial sector. Clancy, who died last year, wrote seventeen best-selling novels, including The Hunt for Red October, where Jack Ryan first appeared.
Twenty-first Century crisis management involves several elements – a comprehensive (written) crisis management plan, a crisis management team, crisis drills, and a crisis management center. That last element has undergone some changes as crisis management has evolved.
As a consulting firm that helps publicly traded companies prepare for their quarterly earnings conference calls, we’re always on the lookout for new trends in investor relations communications.